Refund policy

Each seller has their own refund / exchange policy which is specified on each of their listings.  We are a platform community of amazing sellers with a niche handmade market they specialise in. 

Upon receipt of your order, you will be given the contact details of the seller responsible for your order unless it is from one our brands which are:

Phoenix Baby

Phoenix England

Beautifully Obscene

Samuel & Rigby Designs

Daisy Harvey Designs

For the Beautifully Handmade brands listed above, we have a 30-day return policy except for made to order shoes and goods which means you have 30 days after receiving your item to request a return. You must inform of your intent to return within 14 working days of receipt for all the brands within our domain.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hellobeautifullyhandmadeuk.co.uk 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like handmade to order items such as shoes and personalised or bespoke goods.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, you can return your item to the seller for exchange by contacting them directly to arrange and agree this.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hellobeautifullyhandmadeuk@gmail.com